Disclosure Information

Licensing information

Wellington City Financial Services Limited (FSP100444) trading as The Marshalls – Insurance Partners is a Financial Advice Provider (FAP) licensed and regulated by the Financial M arkets Authority (FMA) to provide financial advice.

The following authorised bodies trade as The Marshalls – Insurance Partners and provide financial advice under our FAP licence:

• William Marshall Financial Services Limited (FSP730331)
• Hamish Marshall Limited (FSP730391)

Nature and scope of the advice

The Marshalls – Insurance Partners can provide financial advice in relation to:

• Personal Risk Insurance (Life, health, income protection, trauma, disability insurance) issued by Resolution Life, Asteron Life, AIA, Southern Cross, nib, and Fidelity life
• General Insurance (home, contents, car, boat, agri and travel insurance) issued by AMP, Vero, Star Insurance, and Classic Cover Insurance 

Fees or expenses

Generally, we do not charge clients fees, expenses or any other amount for the financial advice we provide. This is because we are paid by the insurer through commission if you act on the advice we provide. You will not be invoiced or asked to pay any fees to us at any time. However, when we work with other FAPs on your behalf, we receive fees and we will advise you of this once we know the value. 

If you act on our advice, you will need to pay the insurance premium plus relevant fees and levies to the relevant insurer in accordance with the terms of the insurance contract. The amount of the premium will be based on a number of factors, including the extent of the coverage, the length of time it covers and your excess.

Conflicts of interest, commissions and incentives

The Marshalls – Insurance Partners receives a commission from the providers on whose products we give financial advice on. These commissions are comprised of initial commission and ongoing commission.

We are eligible for this commission upon implementation of insurance.

See below for indicative commissions:

Life Insurance Provider Commissions

 

General Insurance Provider Commissions

* Commission is not paid on the Earthquake Levy & Fire Service Levy Fees which are a portion of the total annual premium.

The Marshalls – Insurance Partners and anyone providing financial advice on its behalf have the duty to prioritise our client’s interests above our own interests. 

To ensure our advisers prioritise our clients’ interests: 

• We follow an advice process that ensures our recommendations are made appropriately, based on clients’ goals and circumstances.
• We maintain registers of conflicts of interests and the gifts and incentives we may receive. These registers are monitored regularly, and additional training is provided as required.
• We value transparency and make our clients aware of the commissions and referral fees we are eligible to receive should they accept and implement our advice and recommendations.
• All of our financial advisers and staff are required to undergo annual training about managing conflicts of interest.
• We engage a reputable external compliance provider to provide ongoing checks of our advice.

From time to time, The Marshalls – Insurance Partners may receive certain non-monetary benefits from product providers. This could include gratuities such as a bottle of wine at Christmas time, a free calendar, pen or book, the occasional luncheon, drinks after a briefing session, invitations to sporting events, subsidised professional development, discounted training courses or office supplies, etc.

Complaints Information

If you are not satisfied with our service, you can make a complaint by emailing us at william@themarshalls-ip.co.nz or by calling us on 04 498 8372. You can also write to us at: Level 4, 142 Featherston Street, Wellington, 6011, New Zealand.

When we receive a complaint, we will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately. If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint. We aim to resolve complaints within 5 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint. We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.

If we cannot agree on how to fix the issue, or if you decide not to use the internal complaints scheme, you can contact our external disputes resolution scheme, Insurance & Financial Services Ombudsman Scheme (IFSO). This service will cost you nothing and will help us resolve any disagreements.

You can contact the IFSO at:

Duties information

The Marshalls – Insurance Partners and anyone who provides financial advice on its behalf have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice:

We are required to:

• Give priority to your interests;
• Exercise care, diligence, and skill;
• Meet the standards of ethical behaviour, conduct, and client care set by the Code of Professional Conduct for Financial Advice Services; and
• Meet the standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services.

Contact details

You can contact us at:

Phone: William - 04-498 8372 / 021 744 234

Phone: Hamish - 04-212 6279 / 021 844 803 

Email: william@themarshalls-ip.co.nz 

Physical address: Level 4, 142 Featherston Street, Wellington 6011